Terms of service

Last Updated: June, 2026

Please read these Terms of Service ("Terms", "Agreement") carefully before accessing or using our website and e-commerce store (the "Services") operated by TheRefinement a subsidiary of Heritarium Fine Jewellery Oy ("we", "us", or "our"), a company registered in Finland under Business ID (Y-tunnus): 3518111-2

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

1. Online Store Terms

Eligibility: By agreeing to these Terms of Service, you represent that you are at least 18 years of age (the age of legal majority in Finland) or that you have given us your consent to allow any of your minor dependents to use this site.
Prohibited Use: You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
Technical Integrity: You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

2. General Conditions

Right to Refuse Service: We reserve the right to refuse service to anyone for any legitimate business reason at any time.
Payment Security: You understand that your content (not including credit card information) may be transferred unencrypted over various networks. Credit card information is always encrypted during transfer over networks via our secure Shopify payment infrastructure.
Intellectual Property: You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service without express written permission by us.

3. Accuracy, Completeness, and Timeliness of Information

Product Representations: We make every effort to display as accurately as possible the colors, dimensions, and images of our products. We cannot guarantee that your computer monitor's display of any color will be completely accurate.
Typographical Errors: Material on this site is provided for general information only. Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability.
Right to Correct: We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

4. Modifications to the Service and Prices

Price Changes: Prices for our products are subject to change without notice.
VAT: All prices displayed on our store include Finnish Value Added Tax (ALV) at the applicable statutory rate, unless explicitly stated otherwise.
Service Discontinuation: We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

5. Products and Ordering

Exclusively Finland: Our products and services are available exclusively online through the website and are configured for delivery strictly within the borders of Finland.
Order Limitations: We reserve the right, but are not obligated, to limit the sales of our products or Services to any person or geographic region. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.
Account and Billing Accuracy: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

6. Shipping, Returns, and Consumer Rights

Your purchases are heavily protected by Finnish consumer law. The specific operational terms regarding logistics and cancellations are built directly into our dedicated policies, which form an integral part of these Terms:

Shipping Policy: All delivery structures, split-shipment rules, transit timelines, and costs are governed by our [Link to Shipping Policy].
Cancellations & Returns: Your statutory 14-day right of withdrawal, product condition criteria, hygiene exclusions, and refund mechanisms are strictly governed by our [Link to Returns & Refunds Policy].

7. Third-Party Tools and Links

Optional Tools: We may provide you with access to third-party tools (such as payment processors or embedded maps) over which we neither monitor nor have any control or input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind.
Third-Party Links: Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.

8. Personal Information

Your submission of personal information through the store is governed governed exclusively by our GDPR-compliant Privacy Policy. Please review our [Link to Privacy Policy].

9. Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

For any unlawful purpose or to solicit others to perform or participate in any unlawful acts.
To violate any international, regional, or national regulations, rules, or laws.
To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
To upload or transmit viruses or any other type of malicious code; to collect or track the personal information of others; to spam, phish, spider, crawl, or scrape the site.

10. Limitation of Liability

Service Availability: We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
Liability Cap: In no case shall [Your Company Name], our directors, officers, employees, affiliates, agents, contractors, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind—including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise—arising from your use of any of the service or any products procured using the service.
Statutory Rights Safeguard: Because some jurisdictions or consumer protection frameworks (including the Finnish Consumer Protection Act) do not allow the exclusion or the limitation of liability for consequential or incidental damages, or liabilities arising from gross negligence or willful misconduct, our liability shall be limited to the maximum extent permitted by Finnish law.

11. Indemnification

You agree to indemnify, defend, and hold harmless [Your Company Name] and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

12. Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable under applicable Finnish or EU law, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

13. Governing Law and Dispute Resolution

Governing Law: These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Finland.
Amicable Resolution: In the event of a dispute, we encourage you to contact our customer support directly to find an amicable solution.
Consumer Ombudsman: If a dispute concerning a consumer contract cannot be settled through negotiation between the parties, the consumer has a statutory right under Finnish law to bring the matter before the Consumer Disputes Board (Kuluttajariitalautakunta, www.kuluttajariita.fi) for advisory arbitration.